Terms and Conditions
Things you need to know about your booking; because good boundaries make happy yogi's.
TERMS AND CONDITIONS
I know – yoga and spiritual stuff is all peace love and mung beans. Yes indeed. And it is about everything else in this human life too - the whole shebang.
That means we are also all about good boundaries, clear communication and knowing how things work.
Good boundaries are the off the mat equivalent of a good foundation in your practice, and when we set this up well from the beginning we are both set for a rewarding connection, without the ick-iness that comes when nobody is too sure about where they stand, or how things work.
So, on that note, please have a read through these "Terms and Conditions" and do contact me if you’ve got any questions or queries. Note that by booking into private or group sessions with me you are agreeing to be bound by these terms and conditions, including any updates/clarifications that are made, and I agree to the same - I will be there to teach, for YOU!
with kindness, Briellen
How do I book?
All my sessions – privates and group – require prepayment to book your place/time.
The relevant pages on this website all have a “Pay now” button of some sort, it may say something cute and to the point like “yes please” or simply “Book Here”.
Click on that link and it will take you to my (secure of course) online payment system, which will send me a lovely email to let me know you have booked and paid. From there you are good to go, but do email or call if you have questions after that.
If I need more information from you or you are booking private session/s, I will be in touch to organise your time if we haven't done that already.
If you are not up to online payments yet, or would rather do a bank transfer, we can organise that very easily – email me - or call me/Brie on 0422 963 207.
What I don’t do
I don’t hold places in classes/workshops or book you in for private sessions without pre-payment.
Your payment is your commitment to our time together, which is your time; and receiving that payment represents my commitment to you and our time together. I will be ready and prepared to take you through your session professionally, at our agreed time, for the duration of your booking.
What if I book for a course or workshop session and then can’t make it?
We all get the flu occasionally or realise that we are pre-booked for a wedding, or something else in this thing called life comes along and you genuinely cant make it for the class you booked. Beyond your change of plans, I have set that time aside for you, and your place in the class remains yours.
So, while I understand your predicament; I do not offer refunds.
Keep reading for options, such as make-up sessions.
I am missing tonight's weekly series group class, can I do a make-up class?
You are entitled to one make-up session/class credit per 4 weeks of weekly class series/block booking (NOT workshops or courses), which must be used within 6 weeks of your missed class. If I don't have another class you can come to, you can use your credit towards a private session (with a limit of one class credit per private session hour). N.B. This applies to weekly classes only, and is not applicable for workshops or courses.
To be eligible for your make-up session/class credit, notify me that you wont be attending class BEFOREHAND, and let me know that you are using your credit when you book your private/come along to your make-up class.
Any make-up class is to be taken in a different timeslot to your usual class - where I have another class time available. So if you have bought a series of Sunday classes, you are welcome to do a makeup in our Wednesday night class, and vice-versa.
Yes, you need to book in, thank you :)
As already stated, you may also use your missed class as credit towards a private session with me (no more than 1 class credit per hour session, and used within 6 weeks of your missed class) - this can be a private yoga session, meditation session, healing session or a combination.
If I have a workshop coming up you may be able to use your credit towards that workshop (only applicable for that I organise and teach on my own) - contact me to discuss.
LIMITS TO MAKE-UP CLASSES: no more than one class can be made up per 4 weeks of booked classes - so if you are in an 8 week series, you may be eligible for up to 2 class credits. They must be used within 6 weeks of the missed class, and you must notify me that you can't make class BEFORE you miss the class.
I’ve paid for a block of classes, but I can’t come tonight. So my friend is going to come instead. She’s great. That’s ok, right?
I’m delighted you’ve got friends and of course they are lovely. But no – someone else cannot take a class that you have paid for. Classes are not transferable to anyone else. The only exception to this rule is if you are purchasing as a gift for someone or paying on their behalf, or if someone else is paying on your behalf. Awesome! Ensure you put their name and contact details in when you register/pay for the session. If you are unsure, then contact me to chat about it – 0422 963 207 or email me.
Your friend however is welcome to come along to class and try it out on a casual basis, as long as we have room - booking required!
What if I cant make my one-on-one session?
For private/one-on-one sessions I have a 24 hour cancellation policy. Give me at least 24 hours notice and we will reschedule your session, easy.
Your reschedule must fall within the next 14 day period.
Cancellations with less than 24 hours notice mean you forfeit that class.
Your class/session pack will also have an expiry period; be sure to use all your classes within the set period – they don’t accumulate, rollover or give you future credit beyond that.
Private sessions are not transferable.
I’ve got a question you haven’t answered. Oops. What do we do now?
Well, as they say, there are no silly questions, plus as an added bonus, I love questions!
So go ahead, ask away: call me (Brie) on 0422 963 207 or send me an email